**Frequently Asked Questions**

**USDA Processing**

         Yes! We own and operate our USDA processing facility in Moses Lake, WA, ensuring quality control from birth to packaging.

**Antibiotic & Hormone Free**

          Yes! All our beef and pork is 100% naturally raised, antibiotic and hormone-free.

          We never use sub-therapeutic antibiotics. Sick animals treated with antibiotics are removed from our meat program.

**Organic Certification**

          NO- we are not certified Organic BUT we are Non-GMO and Food Alliance Certified, following organic practices without official organic certification.

**Animal Feed**

           Our animals eat locally sourced, non-GMO grains (75-85% grown on our farm) with nutritionist-formulated feed mixes.

                                   Crops grown and harvested by Pure Country across the PNW:

*NON-GMO Wheat, *NON-GMO Barley, *NON-GMO Peas, *NON-GMO Flax, *NON-GMO Oats, *NON-GMO Corn

                                                         All verified by the NON-GMO Foundation.

**Packaging**

            All products are vacuum-sealed to maintain freshness in your freezer for one year or longer.

**Deposits**            

           Yes some orders do require a deposit- specifically any Custom Cut and Wrap options.  Deposit amounts vary by order size.  All custom cut deposits are non-refundable due to processing commitments and 21-day dry-aging.

**Dry-Aging**

         Yes, all beef is dry-aged for 14-21 days for enhanced tenderness and flavor.

**Shipping**

         We ship frozen using insulated boxes with ice packs/dry ice. Slight thawing is normal and safe to refreeze.  SHIPPING and shipping fees are an added expense to the customers final bill and range in price.  We really do not know what those costs will be until after we put your order together.

**Delivery & Tracking**

         No signature required. We provide tracking numbers and pack extra ice for delayed unpacking.

**Large Orders**

          Whole beef/pork to are ordered for HOME DELIVERY ship in multiple boxes, each with tracking.

**Customization**

          Choose Custom Cut and Wrap to receive a cut sheet for order customization after deposit.

**Pickup at the Farm**

            Pickup available for farm drop orders every THURSDAY after 10 am.  Our team will be sure to let you know when your order is ready for pick up, we don't want you to show up too early so please wait for our call.  

**Farm Visits***

             Tours offered seasonally by reservation only and typically need to be with a party of 10 or more.  We offer tours only a few times per year.

**Freezer Space**

             Space needed varies by order.  If you are ordering in bulk you can contact  Laura at onlineorders@purecountry.us for more information and recommendations on specific requirements.